The support then said you know the manager is not tech savvy and will not know what you are talking about. Came back on and said the manager is busy if I want to hold more. She put me on hold again for a long time. I said are you F#KING kidding me?! You are forcing me to pay for a more expensive plan because you refuse to be PCI complaint on your shared hosts?! She said pretty much. You need to upgrade to VPS in order to have full control over the server. She came back and said you are right, we cannot change the shared servers to have a default 1.2. I showed her the cyphers I ran and how they came back as TLS 1. She got snotty with me and said its the SSL. Again I said please escalate my case to someone who knows what they are talking about. Its a new support tech so I have to explain it all over again. Both cyphers showed my connection was TLS 1īack on the phone with Godaddy and I demand to escalate my case and told them I am extremely frustrated with their support. After 2 minutes of a google search I put up 2 small tests. So I started to dig deeper to see what kind of tests I can run on the site to show what the connection really is.
If I was not a long time customer of ECT I would have believed Godaddy and Paypal.
Going over everything that has happened with him and he suggests its the code. I contact Paypal and they put me in touch with a higher level tech support. This has taken up most of the day and at this point I am beyond pissed. That even with the other versions enabled the server defaults to 1.2 (I made them confirm this in an email so I can send it to Andy) Once again on the phone with Godaddy and they say that the server is TLS 1, 1.1 and 1.2.
Like usual Andy (ECT) is always prompt with replying to my emails and said it is not the code. Again they confirmed my shared hosting account was TLS 1, 1.1 and 1.2. I call Godaddy and after an hour long conversation they say its the coding. This was a shock to me that my site was not working due to the fact I confirmed with Godaddy that everything was in compliance. A year later Paypal cuts off TLS 1 and my site could not connect to paypal. They confirmed that I was setup under 1.2 and it would not be a problem.
I was well aware of the change a year ago and called Godaddy. With the recent PCI TLS 1.2 compliance by Paypal I was no longer able to process payments on my Godaddy shared windows account. Just putting this out there in case there are any other Godaddy customers.
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